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Appointments

calendarOur appointment system allows all patients to book in with a GP up to 8 weeks in advance.

For patients needing to be seen the same day we also offer a small number of appointments on the day for each GP. These 'on the day' appointments get released at 8.00am each morning, please ring as close to 8.00am that morning to book in with the GP of your choice. This may not always be possible as this is a very busy time of the day for our telephone lines but our receptionists will do their best to accommodate you.

If you have access to SystmOnline (username and password required) and you have access to 'booking appointments' - we also have a small amount of 'on the day' appointments released at 00.01am the same day and are available to book from this time.

Please remember

  • Each appointment is 10 minutes long.
  • So only one problem can be dealt with per appointment.
  • If you need longer please ask for a longer appointment.

Click here for some tips on making the most of your GP appointment.

 

For nurse appointments we can book up to 12 weeks in advance to accommodate annual reviews. Each appointment duration will vary depending on what you are seeing the Nurse for. Please see our Clinics & Services section for more information on this.


Make sure we have your up to date contact details.

Please make sure we have your up to date contact details in case we need to contact you urgently. We also offer a free text message appointment reminder service therefore it is your responsibility to keep your mobile number on record up to date.

You can update your details at the surgery- please ask a receptionist for a change of details form.
Alternatively you can update your details using our web link: Text Message Reminders

 


Follow Up Appointments 

If the doctor feels it medically necessary to see you again you will be asked to make a follow up appointment upon leaving the surgery. 


 

Please Cancel Any Unwanted Appointments

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Last month 113 people failed to attend their appointment...

This is the equivalent to 20.5 hours of clinician time wasted.

Please help us to help you - cancel any unwanted appointments within plenty of time if possible, allowing us to offer these appointments to somebody who may need them.

Please be aware if you are cancelling a Saturday / 7 - 8am appointment there will be nobody here to take your call as the phone lines are not covered within these times. 

You can cancel appointments by calling us on the surgery telephone number (during open hours) 01246 568065, calling into reception or online via Systmonline login.

For more information on the online patient system please click o the tab "Online Services".

 

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