Appointments

Appointments System

Our appointment system allows all patients to book in advance but for patients needing to be seen the same day we also offer a small number of appointments on the day for each GP.  These 'on the day' appointments get released at 8.00am each morning, please ring as close to 8.00am that morning to book in with the GP of your choice. This may not always be possible as this is a very busy time of the day for our telephone lines but our receptionists will do their best to accommodate you.

If you have access to SystmOnline (username and password required) and you have access to 'booking appointments' - we also have a small amount of 'on the day' and '3 day pre-bookable' appointments released at 00.01am that are available to book from this time.

Please remember

  • Only one problem can be dealt with per appointment.
  • If you need longer, please ask for a longer appointment.

Click here for some tips on making the most of your GP appointment.

Due to the ever increasing demand for GP appointments we will continue to initially triage and discuss your problems over the telephone but if clinically necessary a face-to-face appointment will be arranged.  A telephone appointment will be offered in the first instance so that the GP's can assess everyone in a timely manner and prioritise those who need to be seen clinically. 

Make Sure We Have Your Up To Date Contact Details

Please make sure we have your up to date contact details in case we need to contact you urgently.  We also offer a free text message appointment reminder service therefore it is your responsibility to keep your mobile number on record up to date.

Follow Up Appointments

If the doctor feels it medically necessary to see you again you will be asked to make a follow up appointment upon leaving the surgery. 

Extended Practice Hours

Due to the coronavirus pandemic the extended hours (Thursday 07:00 – 08:00 and Saturday morning 08:00 – 11:30) have been temporarily suspended.  We apologise for any inconvenience and thank you for your understanding.

Extended Hours HUB

Need an appointment outside of normal working hours? 

Extra evening and weekend pre-bookable appointments are available at Avenue House Surgery. Chesterfield GP Practices have joined together to bring you Extended access appointments.

These are provided on our behalf by local clinicians.

There are pre-bookable GP and nurse appointments, as well as slots for routine blood tests on Saturday mornings.

The clinic times are as follows:

  • Monday – Friday 18:00 – 20:00
  • Saturday 08:00 – 12:00
  • Sunday 09:00 – 12:00 

All Chesterfield Practices have signed a Sharing Agreement to allow secure access to your records through a “Hub” which can only be viewed at the time of your appointment.  This is to ensure your records are kept up to date and to allow clinicians a full picture of your health for example: any allergies or sensitivities to certain medications.

Please Note: Any test results will be forwarded back to your own practice and will be dealt with by your surgery.

For information about the location of Avenue House Surgery and parking options close by please look at the map below:

Avenue House Surgery & Parking

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.  In this respect, if you do need a home visit, you can help us by calling the surgery before 10:30am.

You should only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.  Please bear this in mind and be prepared to provide our receptionist with suitable details to enable the doctor to schedule appropriate house calls.

Our GP's will telephone you initially to decide if a home visit is required.  If they feel you need to be reviewed at home they will then visit between 1.00pm - 2.00pm.

You can also be visited at home by a community nurse if you are referred by your GP.

You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.  If you fail to notify the practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment.  Persistent defaulters maybe removed from the practice list.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.