Welcome to Chatsworth Road Medical Centre
"Compassionate, Respectful Medical Care"
***INITIAL ACCESS TO THE SURGERY BY TELEPHONE ONLY***
In light of the evolving coronavirus pandemic and in line with national guidance, Chatsworth Road Medical Centre has moved to a telephone triage system where we will assess the priority of your problem. The surgery is therefore currently closed to walk-in patients. All patients requiring an appointment, home visit or advice should telephone the surgery and depending on your needs and you need to be seen this will be arranged for you.
We apologise for the inconvenience, but this is essential to minimise social contact and ensure the safety of all of our patients and that of our staff.
PLEASE DO NOT COME TO THE SURGERY UNLESS YOU HAVE BEEN TOLD TO DO SO
Get help when needed - the NHS is open
During the coronavirus pandemic, our staff have been working hard to ensure that all patients who need urgent care – not just those with coronavirus – have been able to get it. To avoid unnecessary contact, some non-urgent appointments and surgeries have been postponed and others delivered differently using technology.
We will continue to ask patients to attend face-to-face services only when it is really necessary, and where it can be done safely without putting our patients, the public or our staff at greater risk of catching coronavirus. Where possible, appointments will continue to be offered using remote services such as a video or phone consultation.
If you feel unwell or have hurt yourself, you can still get the care and treatment you need. It’s vital that if you’re having a potentially life-threatening medical emergency, such as a heart attack, stroke or really bad flare up of asthma, you contact the NHS.
You might be worrying about a mole that’s changed shape, or grown larger, and think you need to contact your GP. Everyone in the NHS really appreciates people taking pressure off services for conditions that can be safely managed with over-the-counter medicines, and taken care of at home. But it is crucial that for anything else that you do not risk life or wellbeing – contact NHS 111 online or by phone, get in touch with your GP, visit an Urgent Treatment Centre, or for emergencies go to A&E or call 999.
FACE-COVERINGS COMPULSORY WHEN ATTENDING SURGERY
In light of recent government guidance, all patients will be required to wear their own face-covering when attending an appointment at the surgery. Thank you for your continued support.
Instructions how to make your own face covering can be found here: https://gptaskforce.com/face-coverings-and-face-masks/fbclid=IwAR3CnyiePXE6Bvd9oCrBVUf4e7B1p08U0qKqjzs7R69QNWD-U2Ml48qGWnk
OFFICIAL GOVERNMENT GUIDANCE - CORONAVIRUS
If you develop any of the following, you might have coronavirus:
- high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
PLEASE STAY AT HOME FOR 7 DAYS.
PLEASE DO NOT BOOK AN APPOINTMENT.
PLEASE DO NOT COME TO SURGERY. This includes queueing at 8am to book appointments, you must call the surgery to be triaged.
The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Check online at gov.uk/coronavirus and at nhs.uk/conditions/coronavirus-covid-19 for advice and the latest COVID-19 information before attending the practice.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Our website has been designed with your needs in mind, with all the relevant information that you may require, from opening hours, how to register or the clinics we run, you’ll find a wide variety of useful pages covering a range of health issues to help answer any questions you may ask.
If you are new to the surgery you can print a copy of our New Patient Practice Leaflet which has plenty of useful information, please click on the link here to view it.
We were inspected on 21st June 2016 and our overall rating was OUTSTANDING. We are extremely proud of this result and you can view the full details of this if you click here. If you require any further information, or would like to comment on our result please do not hesitate to contact the Practice Manager, Lucie Wattam.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Visit us on Facebook
Please follow our new Facebook page for updates. We do not have Instagram or Twitter accounts, anything you may see on these platforms are unofficial and do not reflect in any way the policies or opinions of the partners of Chatsworth Road Medical Centre.
(Site updated 18/06/2020)