🔹Important information regarding ordering prescriptions:
Our phone lines are always in high demand and to help relieve some of the pressure, from Tuesday 1st June 2021 we will no longer be taking prescription requests over the telephone. You will need to register for the online services, arrange something with a pharmacy or post/drop in a request.
We will continue to take the requests over the telephone until this point but our administration team will advise each patient who calls that we will no longer be doing this from 1st June 2021 and you will need to put something else in place the next time you are due to order your prescription.
We still don’t want patients coming in to surgery to complete a request at the reception desk so where possible please do this before you come to surgery and drop the request in the prescription box in the porch area.
🔹Patient Participation Group Survey🔹
Under normal circumstances the PPG conduct face to face surveys at the Practice to establish levels of satisfaction with the service provided. This has not been possible this year for obvious reasons. However, the PPG wish to continue with surveys.
Your views are important to us and we would be grateful if you could take a few minutes to complete the survey - all responses are anonymous.
Please click on the link to access the survey: https://www.mysurgeryoffice.co.uk/psurvey.aspx?p=352071&a=C81067
Progress on our Covid-19 Vaccination Programme
In Chesterfield and Dronfield Primary Care Network (PCN) we are currently vaccinating cohort 10 and are calling for those over the age of 45.
We will invite all patients in these cohorts for the vaccination by 26/04/2021.
Please do not contact us about your vaccination, wait for us to contact you. You may receive an invite by SMS to book an appointment via Swiftqueue - please click on the link to book this or alternatively contact the local call centre on 01246 903225 in order to book an appointment at a local site within Chesterfield & Dronfield PCN.
If you are in cohort 10 and are over 45 years of age and have not heard from us by 26/04/2021, then please contact the local call centre on 01246 903225 to book an appointment at a local site.
It is important not to contact us by phone about your Covid vaccine, as this keeps our phone lines free for people who are unwell and need medical attention.
To find out more about the vaccine, visit the ‘Covid-19 Vaccine’ page on the Joined Up Care Derbyshire website for:
- ‘When will I get my vaccine?’ document – update on the roll-out of the vaccination programme
- Frequently Asked Questions (FAQs)
- Vaccination Programme Bulletins
And get the latest updates and messages on social media by following:
FREE VITAMIN D
You may have read the news about FREE VITAMIN D supplements for those who are deemed clinically extremely vulnerable to COVID-19.
Please note this is available centrally through the NHS and NOT via your GP. You can find out if you or a relative is eligible and how to apply here:
You need to apply by 4th Jan 2021.
Electronic Prescription Service - Phase 4
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from Tuesday 1st September 2020.
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now.
Read more about EPS on the NHS website.
Please follow our new Facebook page for updates.
Please go directly to our COVID-19 section for more updates regarding Coronavirus.
FACE-COVERINGS COMPULSORY WHEN ATTENDING SURGERY
If you have been advised by a member of the team that you need to attend surgery during the COVID-19 pandemic, please note the following to keep you safe:
▪️Please try to arrive at your allotted time - if you are more than 5 minutes early, please wait in your car to avoid lingering in the waiting room.
▪️Please wear a face covering whilst inside our buildings - this should cover your mouth and nose and must be worn until you leave the building. This does not apply to infants under 3 but does apply to their accompanying parent/guardian. We encourage you to buy your own face covering as we only have a limited supply and are unable to keep handing these out.
▪️You will be screened for COVID symptoms and directed to sanitise your hands on arrival.
▪️Please maintain social distancing.
▪️The clinician will be wearing PPE – face mask, visor, gloves and apron during your consultation.
▪️The room and any equipment used will be thoroughly wiped between patients.
▪️We prefer to see you alone without other family members unless this is necessary for communication purposes.
If you are unwell with symptoms of temperature, cough or change in smell and/or taste or any household member is unwell and you have been told to self-isolate – please do not attend your appointment, we will happily rearrange.
Thank you for your continued co-operation and support.
We understand that it is particularly difficult for the deaf community to navigate services during the pandemic, we are trying our best to make our service accessible. Please let us know if you have particular needs with regards to how we communicate with you.