***INITIAL ACCESS TO THE SURGERY BY TELEPHONE ONLY***
In light of the evolving coronavirus pandemic and in line with national guidance, Chatsworth Road Medical Centre has moved to a telephone triage system where we will assess the priority of your problem. The surgery is therefore currently closed to walk-in patients. All patients requiring an appointment, home visit or advice should telephone the surgery and depending on your needs and you need to be seen this will be arranged for you.
We apologise for the inconvenience, but this is essential to minimise social contact and ensure the safety of all of our patients and that of our staff.
Get help when needed - the NHS is open
During the coronavirus pandemic, our staff have been working hard to ensure that all patients who need urgent care – not just those with coronavirus – have been able to get it. To avoid unnecessary contact, some non-urgent appointments and surgeries have been postponed and others delivered differently using technology.
We will continue to ask patients to attend face-to-face services only when it is really necessary, and where it can be done safely without putting our patients, the public or our staff at greater risk of catching coronavirus. Where possible, appointments will continue to be offered using remote services such as a video or phone consultation.
If you feel unwell or have hurt yourself, you can still get the care and treatment you need. It’s vital that if you’re having a potentially life-threatening medical emergency, such as a heart attack, stroke or really bad flare up of asthma, you contact the NHS.
You might be worrying about a mole that’s changed shape, or grown larger, and think you need to contact your GP. Everyone in the NHS really appreciates people taking pressure off services for conditions that can be safely managed with over-the-counter medicines, and taken care of at home. But it is crucial that for anything else that you do not risk life or wellbeing – contact NHS 111 online or by phone, get in touch with your GP, visit an Urgent Treatment Centre, or for emergencies go to A&E or call 999.
Please refrain from bringing in paper prescription requests even if you are attending for an appointment.
You can order your medication by one of the following channels:
1. Online via SystmOnline https://systmonline.tpp-uk.com/
This can be done through our website or by downloading the app. The SystmOnline app is available for Apple and Android devices. It can be downloaded free of charge from the App store and Google play. Please call the administration team if you are a new user as you will need a username and password.
2. Online via NHSApp https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
The NHS App is free to download from the App Store and Google Play.
3. As a last resort, if you are struggling with any of the above our administration team will accept your request over the telephone. However, you should make every effort to use the other channels first as we need to save our phone lines for patients who require medical assistance.
Prescriptions will be sent electronically where possible and directly to your nominated pharmacy so you do not need to collect it from the practice.
Please note due to the Coronavirus outbreak the facility for patients to be able to book on-line appointments has been temporarily suspended until further notice. This is to allow practice staff to triage each patient before they attend the surgery. We apologise for any inconvenience and thank you for your understanding.
Please note due to the Coronavirus outbreak the extended hours (Thursday 7am-8am and Saturday morning 8am-11.30am) have been temporarily suspended. We apologise for any inconvenience and thank you for your understanding.
Key Message for Patients
Like many of you we remain concerned that social distancing and self-isolation are not being strongly adhered to by all. We would like to reinforce the following:
1. SOCAL DISTANCING will only work if we all do it and it is the only way to reduce impact on our NHS
a. Please ensure your children are not hanging around with one another when not at school.
b. Please do not congregate in houses as pubs/clubs are closed.
c. If outside, please maintain 2m separation and avoid busy areas such as popular parks.
2. The NHS is getting increasingly stretched. YOU CAN HELP
a. Only use General Practice/A+E if you need to. If you need to we are here and are managing the vast majority of problems by phone. Do not ring your practice if you think you are in the extremely vulnerable group unless you haven’t received a letter by Sunday 29th March.
b. Where possible try self-care first.
c. Please be aware that routine referrals to hospital have been suspended. The only exception is CANCER SERVICES where Two Week Wait Cancer referrals can still be made
d. DO NOT over-order medications, or order medications that you wouldn’t normally have. We have seen Social Media posts about ‘Rescue Medication’ for chronic lung complaints; these are used in specific circumstances and are not for all. We have sufficient medications at this time but inappropriate use will affect the supply chain.
3. General practice continues to adapt to the crisis. We will see practices working in networks to pool resources such as staff and PPE and manage at risk patients and probable COVID-19 patients in different ways:
a. You may start to hear the terms ‘RED’ clinics for respiratory problems or those self-isolating and ‘Green’ clinics for other medical problems where there are no symptoms of COVID-19.
b. You MAY be seen at a practice that is not your usual practice but is nearby. Please listen carefully and follow instructions given.
4. We need to start talking about death and dying. This excellent article from the BBC (https://www.bbc.co.uk/news/health-51981099) explains why and advises the sorts of questions we should be having with our loved ones.
5. A huge thanks to the vast majority of patients who are adhering to government advice, understanding of these changes and self-caring.